If the office is closed and I need to talk to someone, can I still call?
Between the hours of 4P-8:00a.m and during the weekends we have an on-call coordinator who you can speak with by calling 678-819-7314, if you have an immediate need. Examples of when to call after hours would be medical emergencies, client needs caregiver to be routed to hospital or different location, confirmation of services requested, or complaints or concerns that need to be handled expeditiously etc.
What can I expect when I make the call?
If you call between the hours of 8:00 am -4Pm, we have an intake coordinator who you will speak with that will assist you with inquires or concerns that you may have, if someone does not answer between the above hours, leave a message and someone will return your call as expeditiously as possible.
Is there a contract involved or can I pay by the hour or by the day?
Green Emerald does a service agreement contract with all clients with how our clients can pay.
Is your business licensed by the state?
Green Emerald Home Care, LLC is licensed by the state of Georgia’s Department of Community Health.
Are the staff insured/bonded?
Our employees have criminal background checks (bonding assurance), have liability insurance. Bonding is a check of criminal record, while the insurance protects against liability in the event of accident or verified theft.
Where will you provide services?
(Private residence? Senior residence community? Assisted living? Rehab? Etc.)Green Emerald provide services in most setting where our clients live and we have Registered nurses, patient care assistants and companions that will come to where our clients reside and provide excellent home care services.
How long have you been in business?
Green Emerald Home Care, LLC has been in business for 3 years, but the provider of the company has over 20 years working in the healthcare system as a healthcare profession.
If I need to make changes to my schedule/caregiver, who do I contact?
To make schedule/caregiver changes you need to call the staffing office during business hours (8:00 a.m. 4:00 p.m. Monday – Friday) at 678-819-7314 ext 1001. Advanced notice of changes is needed and appreciated